Refund policy

Returns & Exchanges

We want you to love everything you bring home from Preston Lane. If something isn't right, we'll make it right.

Email hello@onprestonlane.com with your order number and we'll take it from there. We reply within one to two business days.

What we can accept

Items that are unused and in their original packaging, within 14 days of delivery.

Textiles, including towels and blankets, must be unopened and still sealed. These are packaged for quality and hygiene, so once they've been opened we aren't able to take them back.

Final sale items aren't eligible for return.

If the scent isn't right

Fragrance is personal. Email us and we'll help you exchange it for another scent, or issue store credit if you'd rather choose later.

Return shipping

Email hello@onprestonlane.com and we'll send you a prepaid label and deduct the cost from your refund or store credit.

Once your return arrives and has been inspected, we'll refund your original form of payment.